Privacy Policy — Maple Leaf Appliance Repair
Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last updated:
At Maple Leaf Appliance Repair, we take your privacy seriously. This policy describes how we handle your personal information when you use our website or book a service with us.
1. Introduction
Maple Leaf Appliance Repair ('we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mapleleafappliances.ca or use our appliance repair services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
2. Information We Collect
We may collect the following types of personal information: Contact information such as your name, phone number, email address, and service address; Appliance information including make, model, and description of the issue; Payment information processed securely through our payment providers (we do not store full card numbers); Website usage data such as IP address, browser type, pages visited, and time spent on our site; Communications you send us via our contact form, email, or phone.
3. How We Use Your Information
We use the information we collect to: Schedule and confirm service appointments; Diagnose and repair your appliances; Process payments and send invoices; Send appointment reminders and follow-up communications; Respond to your inquiries and provide customer support; Improve our website and services; Comply with legal obligations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Sharing Your Information
We may share your information with trusted third-party service providers who assist us in operating our business, such as scheduling software, payment processors, and email service providers. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information if required by law, court order, or government authority.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. We use Google Analytics to help us understand website usage — this service may collect anonymized data about your visit.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Service records are typically retained for a minimum of seven years for warranty and tax purposes.
8. Your Rights
Under PIPEDA and Alberta's PIPA, you have the right to: Access the personal information we hold about you; Request corrections to inaccurate or incomplete information; Withdraw consent for the use of your information (subject to legal or contractual restrictions); Request that we delete your personal information, where applicable. To exercise any of these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites, including our booking platform and review sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised 'Last Updated' date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at: Email: [email protected] | Phone: (780) 800-6629 | Mail: 14 Grandin Rd, St. Albert, AB T8N 0S1.
Privacy Questions?
Contact our Privacy Officer at [email protected] or call (780) 800-6629.